Battleground Hospital for Animals at 225 South Royal Oaks Boulevard in Franklin, Tennessee

Customer Reviews about Battleground Hospital for Animals

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  They take great care of our cats, even Betty who we took there twice with severe liver problems. They first time they saved her life with intensive care and attention. Sadly there was nothing they could do to save her the second time, but I can rest easy knowing they did everything they could. After words, they even took care of cremation and returned remains to us in a nice little wooden box with her name engraved on it.
  August 21, 2017

  by Jonathan Carrigan
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  Battle Ground Hospital for animals provided excellent care and boarding for my two dogs for 10 years. The only complaint I had was that we could not pick up our dogs from boarding on Sunday, so we had to pay for an extra night of boarding, even though we did not need nor want it. But, we were very happy with the care our dogs were given so BGHA was our first choice for their care. My family was transferred to FL with my husbands company in November 2016. My daughter and I and our 2 dogs had to evacuate due to hurricane Irma earlier this month. Life happens. We were on the road in grid lock traffic for a total of 2 days making our way back to Franklin to stay with friends. I called BGH for animals to make sure they had room for my dogs. They did and I booked them for Friday, Sept. 8th-Tuesday Sept.12th. Now, for why I gave BGH a 2 star rating ( it would have been a 5 star). Yes, the staff and doctors are nice, friendly and good at what they do. Here was my problem. One of the front desk workers at BGHA called me while I was in grid lock just north of Chattanooga (due to many other evacuees). I told her that my ETA was around 6 pm (closing time for them). I stated that I would call her back once I got closer to Franklin, which I did. My ETA on my GPS was 6:07 pm. I called her back and told her my situation (which she already knew) but, I reiterated: hurricane evacuee, gridlock traffic, don't want to bring my dogs to my friends we are staying with, they have a cat. Only running 7 minutes past closing time. Driving like a bat out of @#%& to get there. The front desk workers only words to me? "Well we close at 6. We reopen at 7:30 am. We will see you then Ms. Frith". After 10 years of taking care of my pups and building what I thought was a good relationship, they would not wait 7 minutes! I was shocked. And I still am. I ended up finding another boarder. Crossroads Animal Hospital in Brentwood, TN. They would have taken my dogs that night, but my dogs vaccination records had already been faxed to BGHA from FL. I could not get them re-faxed to Crossroads because they were closed due to Irma by now. Not only would Crossroads have taken my dogs that night, but, they gave me an "evacuees discount"! God bless you Crossroads Animal Hospital. 5 Stars to Crossroads. 2 Stars for BGHA. Battle Ground Hospital for animals after 10 years of doing business with you. I remain deeply disappointed for your complete lack of compassion.
  March 14, 2017

  by Yvonne Frith

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Tomorrow: 07:00 am — 06:00 pm

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About Battleground Hospital for Animals in Franklin